Refund Policy
Effective Date: 27 March 2026
Thank you for using BCTimesMatrimony.com, operated by BCTimes Matrimony. We are committed to offering a secure and reliable matrimonial service. This Refund and Cancellation Policy explains how membership cancellations and refund requests are handled.
Membership Cancellation
If you wish to cancel your membership with BCTimesMatrimony.com, you may do so at any time by contacting our support team. Please note that cancellation of membership does not automatically entitle you to a refund for the remaining period of the membership.
Refund Policy
Refunds will be considered only in the following situations:
If there is an error on our part.
If we fail to deliver the services that were promised on our website.
Refund requests must be submitted within 30 days of:
The original purchase date, or
The date the error or issue occurred, whichever is applicable.
All refund requests must be made in writing and sent to our customer support team, along with complete details of the issue or error encountered.
Approved refunds will be processed within 7 to 10 business days from the date of approval.
No Guarantee of Matches
While we make every effort to help members connect with suitable matrimonial prospects, we do not guarantee the availability, compatibility, or success of any match. Therefore, refunds will not be granted based on match outcomes, personal satisfaction, or the results of matrimonial search or communication.
Non-Transferable Membership
All memberships and payments made for our services are non-transferable. They are valid only for the individual who made the purchase and cannot be assigned, shared, or transferred to another person.
Changes to Membership Plans
BCTimesMatrimony.com reserves the right to modify, suspend, or terminate any membership plan or service at any time, with or without prior notice. In such cases, pro-rated refunds may be issued at the sole discretion of our management, where applicable.
Acceptance of Policy
By using our website and availing of our services, you agree to the terms of this Refund and Cancellation Policy.
Contact Us
If you have any questions or concerns regarding this policy, please contact our customer support team at:
Email: contact@bctimesmatrimony.com
